Appointment Policy

To allow ample time for all patients and scheduled surgical procedures, we operate by appointment. We ask that all scheduled appointments arrive 5-10 minutes before their scheduled time, especially if introducing our team to a new pet as this allows enough time for the registration process to be completed before the scheduled appointment time. We do our very best to ensure we see your pet at their scheduled time, but unforeseen circumstances, such as emergencies or extended appointments, may delay your pet's visit with us, and we appreciate your patience when these situations arise.

For your convenience, 'check in' appointments are available. A 'check in ' means you bring your pet in the morning between 7 am and 9am. You will talk to an assistant at check in to go over your concerns and any procedures needed. The doctor will examine your pet, complete all necessary procedures, and give you a call to go over the diagnosis and discharge instructions. Our goal for most check in appointments is for them to be able to go home by 2pm.  

Payment Policy

In order to maintain our high standard of service, we require full payment at the time that services are rendered. For your convenience, we accept Visa, MasterCard, Discover, Care Credit, American Express, cash and personal checks.

Patient Arrival Policy

For your protection, and that of others, all dogs must be on a leash and properly controlled on arrival to our hospital. Please be mindful that not all pets like meeting new friends and some are stressed in new environments. Please proceed with care when approaching other visiting pets within our hospital not only for their safety, but for others as well. Please notify our team if your pet has specific needs so we can ensure they are as comfortable and safe as possible.  

All cats must arrive in an appropriate cat carrier with all doors and zippers properly closed.